Understand the message journey
Map the first enquiry, approved templates, follow-ups, customer consent and staff handoffs before building any automated workflow.
DIGITAL TURN / WHAT WE BUILD
WhatsApp automation built around real customer conversations
Connect customer enquiries, sales teams and ecommerce operations with compliant WhatsApp Business automation. Digital Turn develops tailored integrations, workflow controls and reporting for businesses that need reliable communication without repetitive manual tasks.
OUR APPROACH
Designed with purpose. Built to work.
Connect WhatsApp and business systems
Integrate authorized WhatsApp Business API access with Shopify, CRM, order systems and other supported business tools.
Measure delivery and response
Use delivery events, replies, opt-outs and operational logs to troubleshoot issues, avoid duplicates and improve conversations.
CAPABILITIES
What we can help you build
Every engagement is scoped to the requirements, existing systems and goals of your business.
- WhatsApp Business API integration and workflow automation
- Shopify order confirmation and customer support flows
- Broadcast planning with consent and suppression controls
- CRM lead capture, team assignment and reporting
CLEAR ANSWERS
Questions businesses ask
Can you connect WhatsApp automation to our Shopify store?
Yes. We can scope order-status notifications, customer enquiry handling and other approved workflows using available Shopify and WhatsApp APIs.
Do WhatsApp broadcasts need consent and approved templates?
WhatsApp Business messaging must follow applicable platform policies, opt-in requirements and template rules. We design workflows with those requirements in mind.
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Tell us what you want to improve, launch or automate. We'll discuss a practical way forward.
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